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DATA POLICY

1. Purpose

The purpose of this Data Retention Policy is to establish guidelines for the retention, storage, and deletion of user and operational data collected and managed by Flycowgames.com. This policy ensures compliance with applicable data protection laws, minimizes data storage costs, and protects user privacy.

2. Scope

This policy applies to all systems, data, and records processed by Flycowgames.com, including:

  • User data (players, registered accounts, and visitors)

  • Operational and business data

  • Analytics and behavioral data

  • Payment and financial data

3. Data Categories and Retention Periods

Account Information

  • Data: Usernames, email addresses, and passwords

  • Use: To manage accounts and address support issues

  • Retention Period: Active account + 1 year after deletion

Gameplay Data

  • Data: Game progress, achievements, and statistics

  • Use: To improve user experience and game design

  • Retention Period: Active account + 1 year after deletion

Financial Data

  • Data: Payment records and transaction history

  • Use: Financial reporting and legal compliance

  • Retention Period: 7 years from transaction date

Customer Support Logs

  • Data: Tickets, emails, and chat logs

  • Use: Improve support and address disputes

  • Retention Period: 2 years from resolution date

Behavioral Analytics

  • Data: In-game behavior, clicks, usage data

  • Use: Analytics and product improvements

  • Retention Period: 12 months from collection

Marketing Data

  • Data: Newsletter subscriptions, email logs

  • Use: User communication and engagement

  • Retention Period: Until user opts out or 2 years inactive

Technical Logs

  • Data: Server logs, error logs

  • Use: Monitor performance and security

  • Retention Period: 6 months from creation

4. Data Deletion Process

When the retention period for any data category expires, the following actions will be taken:

  • Automated Deletion: Systems will automatically delete expired data where possible.

  • Manual Deletion: Data requiring manual review will be flagged for deletion.

  • Anonymization: For data needed for analysis or reporting beyond retention periods, Flycowgames.com will anonymize the data to remove personally identifiable information (PII).

5. Exceptions

Data may be retained beyond the defined periods under the following circumstances:

  • Legal obligations (e.g., financial reporting, regulatory requirements)

  • Ongoing investigations, audits, or disputes

  • User requests to retain specific data for active services

6. User Rights

Users of Flycowgames.com have the right to:

  • Request deletion of their personal data

  • Access and review their retained personal data

  • Correct inaccuracies in their data

Requests can be submitted via [Insert Contact Method or Portal]. Flycowgames.com will respond to user requests within the timelines defined by applicable regulations.

7. Data Security

Flycowgames.com implements technical and organizational measures to ensure secure data retention and deletion, including:

  • Encrypted storage of sensitive data

  • Access controls for data processing systems

  • Regular audits and reviews of data retention practices

8. Policy Review

This policy will be reviewed annually or as required to comply with changes in legal or regulatory requirements.

9. Contact Information

For questions about this policy or data retention practices, please contact us.

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