Legal · Privacy Policy
FlyCow Games
Privacy Policy
1. Purpose
The purpose of this Data Retention Policy is to establish guidelines for the retention, storage, and deletion of user and operational data collected and managed by FlyCow Games. This policy ensures compliance with applicable data protection laws, minimizes data storage costs, and protects user privacy.
2. Scope
This policy applies to all systems, data, and records processed by FlyCow Games, including:
- User data (players, registered accounts, and visitors)
- Operational and business data
- Analytics and behavioral data
- Payment and financial data
3. Data Categories and Retention Periods
| Category | Data | Use | Retention Period |
|---|---|---|---|
| Account Information | Usernames, email addresses, and passwords | To manage accounts and address support issues | Active account + 1 year after deletion |
| Gameplay Data | Game progress, achievements, and statistics | To improve user experience and game design | Active account + 1 year after deletion |
| Financial Data | Payment records and transaction history | Financial reporting and legal compliance | 7 years from transaction date |
| Customer Support Logs | Tickets, emails, and chat logs | Improve support and address disputes | 2 years from resolution date |
| Behavioral Analytics | In-game behavior, clicks, usage data | Analytics and product improvements | 12 months from collection |
| Marketing Data | Marketing communication preferences, email logs | User communication and engagement | Until user opts out or 2 years inactive |
| Technical Logs | Server logs, error logs | Monitor performance and security | 6 months from creation |
4. Data Deletion Process
When the retention period for any data category expires, the following actions will be taken:
- Automated Deletion: Systems will automatically delete expired data where possible.
- Manual Deletion: Data requiring manual review will be flagged for deletion.
- Anonymization: For data needed for analysis or reporting beyond retention periods, FlyCow Games will anonymize the data to remove personally identifiable information (PII).
5. Exceptions
Data may be retained beyond the defined periods under the following circumstances:
- Legal obligations (e.g., financial reporting, regulatory requirements)
- Ongoing investigations, audits, or disputes
- User requests to retain specific data for active services
6. User Rights
Users of FlyCow Games have the right to:
- Request deletion of their personal data
- Access and review their retained personal data
- Correct inaccuracies in their data
Requests can be submitted via the Contact Us page. FlyCow Games will respond to user requests within the timelines defined by applicable regulations.
7. Data Security
FlyCow Games implements technical and organizational measures to ensure secure data retention and deletion, including:
- Encrypted storage of sensitive data
- Access controls for data processing systems
- Regular audits and reviews of data retention practices
8. Policy Review
This policy will be reviewed annually or as required to comply with changes in legal or regulatory requirements.
9. Contact Information
For questions about this policy or data retention practices, please contact us.